Orders App
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Refund Policy Generator

Three short steps for orders you take on WhatsApp or Instagram: the shop, the window, and what the buyer gets back. Copy the policy into a reply or a bio.

The shop

Step 1 of 3

Your shop refund policy

Message WhatsApp within 7 days of receiving your order if you want a refund.

The item needs to be unused and in its original packaging.

A change of mind is not a refund. Tell us what is wrong with the order.

Send a photo of the item in the same chat.

Send the item back within 7 days of asking.

You pay to send the item back.

If it arrives damaged, or it is not what you ordered, we pay to send it back.

We refund you the way you paid.

We send the refund within 7 days of getting the item back.

We reply to a refund request within 2 days.

The delivery charge you paid comes back with the refund.

Custom or made-to-order items and perishable goods can't be refunded.

To ask for a refund, reply in the same chat with your name and what you ordered.
How to

How to write a refund policy

For sellers who get asked if an order can come back.

  1. 01

    Name the shop

    Add where buyers already message you, and an email if refunds should land there too.

  2. 02

    Set the window

    Pick how long they have, what condition it comes back in, and what never comes back.

  3. 03

    Say what they get

    Who pays return shipping, how you refund, how soon, and whether the delivery charge comes back.

  4. 04

    Copy or print

    Paste it into a reply, a bio, or a highlight.
Why this tool

A policy before the argument

Buyers ask after the order arrives. A written line saves the same explanation every time.

  • Same answer in every chat

    Paste one policy instead of rewriting it when someone asks.

  • Custom and perishable stay final

    Cakes, flowers, and made-to-order pieces can sit outside the refund.

  • Copy or print

    Use it in a reply, a bio, or a note you keep with the order.

  • Nothing is saved

    The policy stays in the browser until you copy or print it.
More tools

Related tools

Other free tools for the same job.

FAQ

Refund policy questions

What the note covers, and what it does not.

What is a refund policy?

The rules for when a buyer can send an order back and get their money. This page writes those rules in plain language you can paste into chat.

What is this refund policy generator?

You pick a window, who pays return shipping, and which orders are final. It writes the policy so you can copy it or print it.

Is this legal advice?

No. It is a plain-language note for chat orders. If your country requires a specific return right, check that rule or ask someone who handles it.

What if I don't offer refunds?

Choose no refunds. The policy still says you'll look at an order that arrives damaged.

Can I change it later?

Yes. Edit the form and copy a new version. This page does not save the policy.

Is the tool free?

Yes. No signup. Orders App is separate if you later want DM orders captured into a list automatically.

Start here

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