Simple order management for small businesses
If you sell on WhatsApp and Instagram, you need a list of orders, not a shop POS. Orders App puts customers, payments, and fulfillment in one workspace.
1
Sophie
$120.00
#DE0016 · Today, 11:02 AM · WhatsApp
Ship to
22 JB street, NYJ
+1 (512) 555-0134WhatsApp Business · Verified
Items
Black leather sneakers
UK 9 · By Fri
Payment
Cash on delivery · Collect on pickup
From chat to fulfillment, in four steps
Connect your accounts once, then keep selling the way you already do.
- 01
Connect WhatsApp Business or Instagram
Connect your business account to Orders App through the official Meta API. Setup is guided and takes a few minutes.
- 02
Customers order in chat
They send the product and the address the way they already talk. Nothing changes for them.
- 03
Orders land in one workspace
Orders App reads the chat and puts product, customer, address, and payment into an order.
- 04
Fulfill from the same list
Review the captured details, update the status, and manage the order until pickup or delivery.
What small businesses need from order software
A workspace for chat orders. Not a retail OMS to implement.
Automatic order capture
Turn WhatsApp and Instagram conversations into organized orders without copy-paste.
One organized workspace
Keep orders, customers, payments, and fulfillment in one place.
Customer details on the order
Name, contact, and address stay with the products they asked for.
Editable order details
Update the order when a customer changes the product or the address.
Fulfillment statuses
Track which orders are new, pending, paid, packed, shipped, completed, or cancelled.
Payment status
Orders App checks payment details in the conversation and marks the order paid or unpaid.
Why small businesses lose orders in chat
A few sales are easy to remember. As the inbox grows, a paid order and a new address are easy to miss.
Details arrive in pieces
The product, the customer, and the address often show up across several messages.
Shop software is the wrong shape
A POS wants a cart. Your customer is already in WhatsApp.
Changes are easy to miss
A customer swaps a size or an address after you already wrote it down.
Payment updates hide in chat
Paid, unpaid, and cash on delivery sit next to questions.
Helpers see a different inbox
Two people answering DMs do not share one order list.
Spreadsheets take evenings
Copying every order by hand creates extra work and extra mistakes.
Share your Store URL
If you do not use WhatsApp Business or Instagram Business, you can still take orders with Orders App. Share your-store.orders.app so customers can pick products, enter contact and delivery details, or upload a screenshot. Once confirmed, the order appears in your Orders list.
Built for small businesses that sell in chat
If your customers message you what they want, you belong here.
Chat-first shops
Home businesses
Makers and studios
Small wholesale on WhatsApp
Boutiques in DMs
Side businesses going full time
A first-time order and a repeat from last month arrive as the same kind of message. The product, the customer, and the payment stay on the order, so you do not need a retail OMS to stay organized.
Spreadsheets and POS vs Orders App
The same order, either rebuilt in shop software or captured from the chat.
| Criteria | Spreadsheets and POS | Orders AppThe fix |
|---|---|---|
| Collecting orders | Typed in or taken at a till | Captured from conversations |
| Setup | POS or OMS to configure | Connect your accounts |
| Customer details | Split across tools | Kept together with the order |
| Order changes | Easy to miss in long chats | Reflected in the order details |
| Payment status | Checked manually | Marked as paid or unpaid |
| Fulfillment | Tracked separately | Managed using statuses |
Common questions
What small businesses ask before they buy order management software.
What is the simplest order management software for a small business?
If you sell in WhatsApp or Instagram, the simple option is a list that fills from the chat. Orders App captures orders, customers, payments, and fulfillment without a retail POS.
Is Orders App a POS?
No. It is order management for businesses that already take sales in chat. You do not need a till or an online cart.
How does Orders App capture WhatsApp orders?
Connect your WhatsApp Business account. It reads the conversation and organizes product, customer, and delivery details into an order.
Can I receive orders from Instagram?
Yes. Connect your Instagram Business account to capture orders from DMs and story replies.
What if a customer changes an order?
Orders App follows the conversation and updates the captured details. The order stays editable if you need to correct anything.
Do I need to copy orders into a spreadsheet?
No. Orders App organizes the order from the chat, so you do not retype every sale.
Can my team share the workspace?
Yes. Invite team members, manage permissions, and assign orders so everyone works from the same list.
Can I use Orders App without connecting WhatsApp or Instagram?
Yes. Share your Store URL. Customers enter their details, and confirmed orders appear in your Orders list.
Do I need a website?
No. You can take orders in chat or share your Store URL.
Is Orders App free?
Orders App is free to get started during early access, with no credit card required. Paid plans may arrive later for higher usage and teams.
Get a workspace your chats can fill
Connect WhatsApp Business or Instagram and let Orders App organize orders, customers, and payments.
Free to get started · No credit card needed