Keep craft shop orders easy to manage
The piece, the customization, the deposit, and the ship-by date land on the order. Connect WhatsApp Business or Instagram, or paste an order in.
1
Sophie
$180.00
#DE0016 · Today, 11:02 AM · WhatsApp
Ship to
22 JB street, NYJ
+1 (512) 555-0134WhatsApp Business · Verified
Items
Custom logo tote
Navy · By Sat
Payment
Cash on delivery · Collect on pickup
From chat to the stall, in four steps
Connect your accounts once, then keep taking orders the way you already do.
- 01
Connect WhatsApp Business or Instagram
Connect your business account to Orders App through the official Meta API. Setup is guided and takes a few minutes.
- 02
Customers order through chat
They send the piece, the color, and any custom text the way they already talk.
- 03
Order details are organized automatically
Orders App reads the chat and puts the piece, customization, address, and payment into one order.
- 04
Make and complete every order
Review the captured details, update the status, and manage the order until pickup, the market, or delivery.
Everything you need to manage craft shop orders
Order management for craft shops. Not a retail till to configure.
Automatic order capture
Turn craft shop orders from WhatsApp and Instagram into organized orders without a spreadsheet.
Customizations on the order
Keep color, size, quantity, and custom text together with the piece.
Customer details together
Keep the customer, products, delivery address, and payment on one order.
Editable order details
Update the order when a customer changes the color, the spelling, or the address.
Clear order statuses
Track which orders are new, pending, paid, packed, shipped, completed, or cancelled.
Payment status
Orders App checks payment details in the conversation and marks the order paid or unpaid.
Why craft shop orders get messy in chat
A few custom pieces are easy to remember. As market week gets close, a spelling or a color is easy to get wrong.
Details arrive in pieces
The piece, the color, and the custom text often show up across several messages.
Custom text is easy to mistype
A name on a sign or a tote has to be right. The brief lives in a long thread.
Market deadlines pile up
Twelve totes for Saturday sit next to a mug that is ready now.
Changes are easy to miss
A customer swaps the color or the address after you already started.
Payment updates hide in chat
Deposits and balances sit next to questions about glaze.
Spreadsheets take evenings
Copying every order by hand creates extra work and extra mistakes.
Share your Store URL
If you do not use WhatsApp Business or Instagram Business, you can still take orders with Orders App. Share your-store.orders.app so customers can pick pieces, enter contact and delivery details, or upload a photo of what they want. Once confirmed, the order appears in your Orders list.
Built for craft shops that take custom work
If customers message you a piece and a customization, you belong here.
Textile and tote shops
Ceramic studios
Knit and crochet shops
Wood craft sellers
Handmade jewelry
Market stall shops
A batch of market totes and a one-off wooden sign arrive as the same kind of message. The customization, the deposit, and the ship-by date stay on the order, so you do not need a spreadsheet to get through the week.
Chats and spreadsheets vs Orders App
The same craft details, either hunted down in an inbox or waiting on the order.
| Criteria | Chats and spreadsheets | Orders AppThe fix |
|---|---|---|
| Collecting orders | Details spread across messages | Captured from conversations |
| Customizations | Found by rereading chats | Kept together with the order |
| Custom text | Easy to mistype | On the order |
| Order changes | Easy to miss in long chats | Reflected in the order details |
| Payment status | Checked manually in chats | Marked as paid or unpaid |
| Order progress | Tracked in a spreadsheet | Managed using statuses |
Common questions
What craft shops ask before they leave the spreadsheet behind.
How do I manage craft shop orders without a spreadsheet?
Connect WhatsApp or Instagram to Orders App. It turns the conversation into an order with the piece, the customization, the customer, and payment, so you are not retyping rows.
How does Orders App organize orders from WhatsApp?
Connect your WhatsApp Business account. It reads the conversation and organizes product, customer, and delivery details into an order.
Can I receive orders from Instagram?
Yes. Connect your Instagram Business account to capture orders from DMs and story replies.
What if a customer sends a reference photo?
The photo stays with the conversation and the order, so you can check the piece or the logo before you make it.
What if a customer changes the color or the spelling?
Orders App follows the conversation and updates the captured details. The order stays editable if you need to correct anything before you make or ship it.
Can Orders App mark whether an order is paid?
Yes. It checks payment details in the conversation and marks the order paid or unpaid.
Can I use Orders App without connecting WhatsApp or Instagram?
Yes. Share your Store URL. Customers pick pieces and enter their details, and confirmed orders appear in your Orders list.
Do I need a website?
No. You can take orders in chat or share your Store URL.
Can my helper see the same orders before a market?
Yes. Invite team members and assign orders so you share one list.
Is Orders App free?
Orders App is free to get started during early access, with no credit card required. Paid plans may arrive later for higher usage and teams.
Stop running the craft shop from a spreadsheet
Connect WhatsApp Business or Instagram and let Orders App organize your orders.
Free to get started · No credit card needed