Turn pre-loved orders from chats into organized orders
No more unorganized pre-loved orders in DMs. Connect WhatsApp Business or Instagram, or simply paste an order. Orders App automatically organizes the piece, the condition, address, and payment status.
1
Sophie
$32.00
#DE0016 · Today, 11:02 AM · WhatsApp
Ship to
22 JB street, NYJ
+1 (512) 555-0134WhatsApp Business · Verified
Items
Oatmeal knit sweater
Size M · Gently worn
Payment
Cash on delivery · Collect on pickup
From the listing to the door, in four steps
Connect your accounts once, then keep taking orders the way you already do.
- 01
Connect WhatsApp Business or Instagram
Connect your business account to Orders App through the official Meta API. Setup is guided and takes a few minutes.
- 02
Customers order through chat
They send the piece, ask about condition, and say whether they want pickup or delivery.
- 03
Order details are organized automatically
Orders App reads the chat and puts the piece, condition note, address, and payment into one order.
- 04
Complete every order
Review the captured details, update the status, and manage the order until pickup or delivery.
Everything you need to manage pre-loved orders
Order management for pre-loved stores. Not a marketplace to run.
Automatic order capture
Turn pre-loved orders from WhatsApp and Instagram into organized orders without a spreadsheet.
Condition on the order
Keep the piece, the wear note, and the size together.
Customer details together
Keep the customer, products, delivery address, and payment on one order.
Editable order details
Update the order when a customer changes the pickup day or the address.
Clear order statuses
Track which orders are new, pending, paid, packed, shipped, completed, or cancelled.
Payment status
Orders App checks payment details in the conversation and marks the order paid or unpaid.
Why pre-loved orders get messy in chat
A few listings are easy to remember. As the store grows, a condition note or a paid link is easy to lose.
Condition lives in the thread
A small mark or a missing button has to stay with the piece.
Details arrive in pieces
The item, the size, and the address often show up across several messages.
Two buyers want the same listing
Without one list, you cannot see who paid first.
Changes are easy to miss
A customer swaps the address after you already packed it.
Payment updates hide in chat
Paid links sit next to questions about wear.
Spreadsheets take evenings
Copying every order by hand creates extra work and extra mistakes.
Share your Store URL
If you do not use WhatsApp Business or Instagram Business, you can still take orders with Orders App. Share your-store.orders.app URL with customers so they can pick pieces, enter contact and delivery details, or upload a photo of what they want. Once confirmed, the order appears in your Orders list.
Built for pre-loved stores that grow in chat
If customers message you a piece and a condition question, you belong here.
Pre-loved clothing shops
Kids and baby resale
Pre-loved home shops
Gently worn sneakers
Story-listed pieces
Community pre-loved shops
A kids' size and a furniture pickup arrive as the same kind of message. The piece, the condition, and payment stay on the order, so a growing store does not need a second tool.
Chats and spreadsheets vs Orders App
The same pre-loved details, either hunted down in an inbox or waiting on the order.
| Criteria | Chats and spreadsheets | Orders AppThe fix |
|---|---|---|
| Collecting orders | Details spread across messages | Captured from conversations |
| Condition notes | Buried in the thread | Kept together with the order |
| Who bought it | Easy to mix up | On the order |
| Order changes | Easy to miss in long chats | Reflected in the order details |
| Payment status | Checked manually in chats | Marked as paid or unpaid |
| Order progress | Tracked in a spreadsheet | Managed using statuses |
Common questions
What pre-loved stores ask before they leave the spreadsheet behind.
How do I manage pre-loved orders as the store grows?
Connect WhatsApp or Instagram to Orders App. It turns the conversation into an order with the piece, the condition, the customer, and payment, in one workspace.
How does Orders App organize orders from WhatsApp?
Connect your WhatsApp Business account. It reads the conversation and organizes product, customer, and delivery details into an order.
Can I receive orders from Instagram?
Yes. Connect your Instagram Business account to capture orders from DMs and story replies.
What if a customer asks about a mark on the piece?
The photo and the note stay with the conversation and the order, so you can check condition before you pack it.
What if a customer changes the pickup day?
Orders App follows the conversation and updates the captured details. The order stays editable if you need to correct anything before they arrive.
Can Orders App mark whether an order is paid?
Yes. It checks payment details in the conversation and marks the order paid or unpaid.
Can I use Orders App without connecting WhatsApp or Instagram?
Yes. Share your Store URL. Customers pick pieces and enter their details, and confirmed orders appear in your Orders list.
Do I need a website?
No. You can take orders in chat or share your Store URL.
Can my helper see the same orders?
Yes. Invite team members and assign orders so you share one list.
Is Orders App free?
Orders App is free to get started during early access, with no credit card required. Paid plans may arrive later for higher usage and teams.
Stop running the pre-loved shop from a spreadsheet
Connect WhatsApp Business or Instagram and let Orders App organize your orders.
Free to get started · No credit card needed