Turn thrift store orders from chats into organized orders
No more unorganized thrift store orders in DMs. Connect WhatsApp Business or Instagram, or simply paste an order. Orders App automatically organizes the find, the hold, address, and payment status.
1
Sophie
$28.00
#DE0016 · Today, 11:02 AM · WhatsApp
Ship to
22 JB street, NYJ
+1 (512) 555-0134WhatsApp Business · Verified
Items
Vintage denim jacket
Size M · On hold
Payment
Cash on delivery · Collect on pickup
From the rack to the bag, in four steps
Connect your accounts once, then keep taking orders the way you already do.
- 01
Connect WhatsApp Business or Instagram
Connect your business account to Orders App through the official Meta API. Setup is guided and takes a few minutes.
- 02
Customers claim through chat
They send the find, ask for a hold, and say whether they will pick up or need it shipped.
- 03
Order details are organized automatically
Orders App reads the chat and puts the item, the customer, the address, and payment into one order.
- 04
Complete every order
Review the captured details, update the status, and manage the order until pickup or delivery.
Everything you need to manage thrift orders
Order management for thrift stores. Not inventory software to set up.
Automatic order capture
Turn thrift store orders from WhatsApp and Instagram into organized orders without a notebook.
Find details on the order
Keep the item, the hold, and any condition note together.
Customer details together
Keep the customer, products, delivery address, and payment on one order.
Editable order details
Update the order when a customer changes the pickup time or the address.
Clear order statuses
Track which orders are new, pending, paid, packed, shipped, completed, or cancelled.
Payment status
Orders App checks payment details in the conversation and marks the order paid or unpaid.
Why thrift orders get messy in chat
A few holds are easy to remember. After a busy Saturday, a claim or a paid link is easy to lose.
Each find is one of a kind
If two people claim the same jacket, you need one list, not two chats.
Holds mix with walk-ins
A 5pm hold sits next to someone already in the shop.
Details arrive in pieces
The item, the pickup time, and the address often show up across several messages.
Changes are easy to miss
A customer swaps the pickup day after you already set the piece aside.
Payment updates hide in chat
Paid links sit next to questions about stains.
Notebooks take evenings
Copying every claim by hand creates extra work and extra mistakes.
Share your Store URL
If you do not use WhatsApp Business or Instagram Business, you can still take orders with Orders App. Share your-store.orders.app URL with customers so they can pick finds, enter contact and delivery details, or upload a photo of the piece. Once confirmed, the order appears in your Orders list.
Built for thrift shops that sell one-of-a-kind pieces
If customers message you a find and a hold, you belong here.
Neighborhood thrift shops
Charity and church shops
Furniture and home thrift
Clothing racks
Story-listed finds
Weekend pop-up thrift
A Saturday hold and a ship-out today arrive as the same kind of message. The find, the customer, and payment stay on the order, so you do not need a notebook to get through the weekend.
Chats and notebooks vs Orders App
The same thrift details, either hunted down in an inbox or waiting on the order.
| Criteria | Chats and notebooks | Orders AppThe fix |
|---|---|---|
| Collecting orders | Details spread across messages | Captured from conversations |
| One-of-a-kind finds | Easy to double-sell | On the order |
| Holds | Written on a slip | Kept together with the order |
| Order changes | Easy to miss in long chats | Reflected in the order details |
| Payment status | Checked manually in chats | Marked as paid or unpaid |
| Order progress | Tracked in a notebook | Managed using statuses |
Common questions
What thrift stores ask before they leave the notebook behind.
How do I keep thrift store orders organized?
Connect WhatsApp or Instagram to Orders App. It turns the conversation into an order with the find, the customer, and payment, from the claim to fulfillment.
How does Orders App organize orders from WhatsApp?
Connect your WhatsApp Business account. It reads the conversation and organizes product, customer, and delivery details into an order.
Can I receive orders from Instagram?
Yes. Connect your Instagram Business account to capture orders from DMs and story replies.
What if two people want the same jacket?
The first captured order sits on the list with payment status, so you can see who claimed it before you bag it.
What if a customer changes the pickup time?
Orders App follows the conversation and updates the captured details. The order stays editable if you need to correct anything before they arrive.
Can Orders App mark whether an order is paid?
Yes. It checks payment details in the conversation and marks the order paid or unpaid.
Can I use Orders App without connecting WhatsApp or Instagram?
Yes. Share your Store URL. Customers pick finds and enter their details, and confirmed orders appear in your Orders list.
Do I need a website?
No. You can take orders in chat or share your Store URL.
Can volunteers see the same holds?
Yes. Invite team members and assign orders so you share one list.
Is Orders App free?
Orders App is free to get started during early access, with no credit card required. Paid plans may arrive later for higher usage and teams.
Stop running the thrift shop from a notebook
Connect WhatsApp Business or Instagram and let Orders App organize your orders.
Free to get started · No credit card needed